Frequently asked questions
STORE TERMS AND POLICIES
All in stock and will be packed/shipped within two business days from receipt of your order.
Custom Order items have a 3-4 week production time. While I will try to beat that time, please allow 4-5 weeks for delivery. If you need your order sooner, please email email@example.com BEFORE placing your order, and I will do my best to accommodate you.
Delivery can be expected within 2-4 business days from date of shipment. A tracking number and confirmation email will be provided upon shipping.
Please email firstname.lastname@example.org for international shipping rates, and to place your order. Include the item/s you'd like to order, as well as your shipping and billing addresses.
Duties and taxes are determined by the customs agency within the destination country and are not included in the total at checkout. Payment of any duties and import taxes are the responsibility of the recipient, with the fees being collected at the time of delivery. Michael Newsome Ceramics is not responsible for customs duties and import taxes.
RETURN & EXCHANGE POLICY
Items in the online shop may be returned for store credit within one week of receipt. No refunds will be issued. The work must be unused and in the same condition received. Please email email@example.com to arrange a return or exchange. Return shipping is at the customer's expense. Insurance on return shipping is required. No returns are accepted for custom work. All sales of seconds are final.
In the unlikely event that you receive an item damaged in shipping, contact me within 2 days. Please document the condition of the box and the packaging, so that I may use it for the insurance claim. I take great care in packing and shipping.
PRODUCT INFO AND CARE
Each piece is handmade by Michael Newsome. The materials include porcelain and stoneware coated with non-toxic ceramic glazes. Often surfaces are left unglazed and expose the raw, natural beauty of the clay as well as revealing evidence of the hand-making process. Expect subtle variations in the forms and surfaces, as these are inherent in this process and give each piece unique beauty. All tableware is food-safe, dishwasher and microwave safe. However, hand-washing is suggested as a means of taking greater care.
My ceramic cookware is made of clay formulated to be used in an oven or directly on a stovetop, barbecue, or campfire. This cookware possesses all the heat retention benefits of cast iron without any need for seasoning. Its glazed surface is low stick and easy to clean. The pots will have a long life if allowed to cool before cleaning and are best maintained with hand washing. While unlikely, cracks can occur if they are misused or subjected to extremely high heat. Radiating a soulful glow, these pots will look as beautiful on the table as they do on the stovetop. Also, much like cast iron, the entire piece conducts heat and should be handled with appropriate care.
Information collected by Michael Newsome Ceramics
I receive, collect and store any information you enter on my website or provide me in any other way. In addition, I collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How Information is Collected
When you conduct a transaction on my website, as part of the process, I collect personal information you give me such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.
Why Information is Collected
I collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide my Users with ongoing customer assistance and technical support;
To be able to contact my Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which I or my business partners may use to provide and improve my respective services;
To comply with any applicable laws and regulations.
How site visitors' personal information is stored, used, shared and disclosed
My website is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by my website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by my store and its service providers.
Communications with site visitors
I may contact you to notify you regarding your order, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about Michael Newsome Ceramics, or as otherwise necessary to contact you to enforce my Store Policies, applicable national laws, and any agreement I may have with you. For these purposes I may contact you via email, telephone, text messages, and postal mail.
Withdrawal of Consent
If you don’t want me to process your data anymore, please contact me at firstname.lastname@example.org
Questions and contact information
If you would like to: access, correct, amend or delete any personal information I have about you, you are invited to contact me at email@example.com